Troubleshooting Steps

If you’re experiencing issues, please follow the steps below. These actions resolve most common problems:

1. Log out and log back in

Start by signing out of your account and then signing back in.

2. Perform a hard refresh

This ensures the page reloads completely and clears temporary files.

• Windows: Press Ctrl + F5

• Mac: Press Cmd + Shift + R

3. Clear your browser cache (recommended)

Clearing your cache ensures your browser loads the most up-to-date version of the page.

? You can follow this step-by-step guide for your browser:
https://www.refreshyourcache.com/en/home/

(Supports Chrome, Safari, Firefox, Edge, Opera, and more.)

4. Try Incognito / Private mode

Open the page in an incognito (private) window to rule out issues caused by extensions or cached data.

5. Try a different browser or device

If the issue persists, test the platform on another browser or device to help identify whether the problem is environment-specific.

6. Troubles with the mobile app (Android or iPhone)

1. Please resort to using the web version on your mobile browser in the meantime.
2. If you installed your app on a tablet please know that it is still not supported on tablets and can have performance issues in such devices.

If none of the steps above resolve the issue, please wait for the answer of our support team, they may ask you, among other things, details about your device, browser, and app version (if applicable) and screenshots or screen recordings of the issue.